This notice is provided in accordance with Texas law. Consumers have the right to access their health care records, contact the applicable licensing authority, and file a consumer complaint.

Requesting Your Health Care Records

You have the right to request access to your health care records. Requests can be made via email, text, or the online client portal. A Request for Medical Records Form will then be sent to you via the portal to complete. Records will be released within 30 days, unless otherwise noted by the clinician.

Email: Christine@leapfrogcounseling.com

Call/Text: 214-247-6037

Online portal: https://leapfrogcounseling.sessionshealth.com/clients/sign_in

Contact the Licensing Authority

If you have concerns about professional conduct, ethics, or licensing compliance by this provider, you may contact the licensing authority below. This is appropriate if you believe the licensee has violated professional standards, acted unethically, or failed to comply with state regulations.

Texas Behavioral Health Executive Council (BHEC)

1801 Congress Avenue, Suite 7.300

Austin, Texas 78701

Phone: 1-800-821-3205

Website: https://bhec.texas.gov/contact-us/

File a Consumer Complaint

If you believe your consumer rights have been violated, such as improper handling of your health records, privacy concerns, or other unfair practices, you may file a complaint with the Texas Office of the Attorney General. This ensures your concerns are formally reviewed and investigated.

Office of the Texas Attorney General – Consumer Protection Division

File online: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Consumer Protection Hotline: (800) 621-0508